Your Best Manager

Your Best Manager, featuring interviews with Senior Managers and Leadership Experts as well as practical advice for First-Time Managers.
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Your Best Manager


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Jan 18, 2017

Show Notes:

Show notes include resources mentioned during the live webinar: 7 Reasons Why Your Best Employees Will Quit This Year (+7 Strategies to Retain Top Talent & Achieve Your Goals)

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Jan 16, 2017

In anticipation of the upcoming free webinar, 7 Reasons Why Your Best Employees Will Quit This Year (+7 Strategies to Retain Top Talent & Achieve Your Goals), this episode discusses WHY retention is so important.

Although some attrition can be healthy and normal, there are significant consequences when you are faced with the unexpected resignation of one of your top employees.

Show Notes:

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Jan 13, 2017

Pernille Spiers-Lopez is, together with her daughter, the co-founder of Good Life Designed and the author of Design Your Life. She is an international business leader with over 20 years executive experience and a unique focus on developing both business and people. Among several top executive positions she held the position as President and CEO for IKEA North America, global Chief HR Officer and was a member of the executive management team of the IKEA Group for 10 years.

In addition to her work with Good Life Designed, she is a Corporate and Non-Profit Director with a focus on Retail, Leadership, Strategy, Competence development, succession and compensation. She is currently on the board of directors for Meijer Corporation in Grand Rapids, Michigan,  ECCO USA, and Save The Children US & International.

Show Notes:

Jan 11, 2017

Victor Prince has over 20 years of private and public sector experience managing large teams (over 300 people), large budgets (over $100 Million Dollars) and Profit & Loss Commitments. His past roles include COO of the US Consumer Financial Protection Bureau, strategy consultant with Bain & Company, online marketing executive with Capital One and a former member of DC Mayor Fenty’s Cabinet.

Victor is also a leadership author, trainer and speaker. His books include Lead Inside the Box: How Smart Leaders Guide their Teams to Exceptional Results and Executive Farm: A Leadership Fable.

Additionally, Victor teaches courses in leadership, strategic planning, structured problem-solving, effective communications and project management.

Show Notes:

Jan 9, 2017

Traditional goal setting doesn't work but it sometimes makes sense.

On today's episode, I break down traditional goal setting both corporately and individually and talk about alternatives and a 4 step process for actually accomplishing a goal.

Show Notes:

Jan 6, 2017

Jill Christensen is an Employee Engagement Expert, Best-Selling Author, and Keynote Speaker who has helped thousands of leaders and HR professionals improve business results by re-engaging employees. Jill has served as the head of Global Internal Communications at both Avaya and Western Union. She has a Six Sigma Green Belt and authored the best-selling book, If Not You, Who? Cracking the Code of Employee Disengagement.

Jill is consistently rated among the top speakers at events she attends, and works with the best and brightest leaders around the world to improve productivity, customer satisfaction, and revenue growth. Jill lives in Denver and is passionate about global travel, skiing, live music, extraordinary food and wine, volunteering, the NFL, balance, and Maine Coon Cats.

Show Notes:

Jan 4, 2017

We are continuing to talk through 10 Questions that will make you a better leader, instantly. Yes, 10 questions, that if you ask them, even the first time you ask them, your leadership will immediately improve.

And if you haven’t listened to Part 1, go back to Episode 20 and listen, because we covered the first 3 questions… and today, we are talking about questions 4 through 10.

As a quick reminder, these questions are part of my ebook, The Inquisitive Manager, which you can have for free just be showing up for my upcoming FREE live masterclass in just a couple weeks, titled, 7 Reasons Why Your Best Employees Will Quit This

Show Notes:

Jan 2, 2017

Good managers are inquisitive because they understand the power of asking good questions. You see, true leaders are experts at asking key open-ended questions and are able to dig into the nitty gritty with their team members without making them feel like they are being interrogated!

So let me ask you a closed-ended question. Are you an inquisitive manager? But here’s a better question. What is the most effective open-ended question that you ask your employees?

Maybe you can come up with a good question, but what if you had 10 or more questions that you were prepared to ask on a regular basis to get your employees thinking, sharing, and collaborating more? In fact, what if you developed your inquisitive manager skills to a point where a simple question could empower your team members?

Show Notes:

Dec 30, 2016

Maybe this was the year to forget. Maybe this was the year you lost your job, lost a loved one. Maybe you went through some financial struggles, some relationship challenges. Maybe you battled anxiety at work. Maybe you were overwhelmed by your responsibilities. Maybe your business suffered. Maybe you didn’t spend enough time with your family. Maybe you didn’t accomplish the things you wanted to. Or maybe you blinked and 2016 was just over.

But perhaps it was a great year for you. Maybe you got promoted this year? Landed your dream job, got married! Maybe you made some significant changes to your health or lifestyle. Maybe you traveled to new places. Maybe you finally got your finances in order or perhaps you bought a new house this year. Maybe you welcomed a new addition to your family… a child… or even a pet.

Regardless of how your year went, one of the nice things about this time of year is that it’s a time where we can reset and recharge. We get to clean those whiteboards, flip open a new calendar and welcome a world of possibilities on January 1st.

As it’s the time of year for goal setting and new year’s resolutions, I wanted to offer some considerations for you, a leader and a manager, as we cross the line from the year 2016 to 2017.

Show Notes: 

Dec 23, 2016

I had a million thoughts run through my mind as I tried to find a way to connect people management with Christmas. For starters, I recognize that not everyone listening celebrates Christmas, and some may care less about this time of the year.

However, I celebrate Christmas, and regardless of where you stand on the holiday, it’s a holiday… and it’s an important one for me.

But I didn’t want to butcher the Christmas message by trying to slap some motivational quote or management principle on top of it, so I’ve decided to do something very simple today.

I’m not sure where or when you will be listening to this episode, but I’m also not sure how frequently the real Christmas story is shared out in mainstream media these days. So I thought for those of you who don’t know the “reason for the season”… or even those who do know it, maybe today would be a nice opportunity to just listen to that story and sit in wonder for a few minutes.

Show Notes:

Dec 21, 2016

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World Resort. As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.

One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.

Show Notes:

Dec 19, 2016

Are you afraid to fail? Are you afraid to set challenging goals or take risks as a leader or manager because you are worried about what other people think?

As Robert Kiyosaki said, “Winners are not afraid of losing. But losers are. Failure is part of the process of success. People who avoid failure also avoid success”.

In today's episode, I'm going to share a goal that I set... and missed. We'll also discuss when it's okay to fail and when it's not okay to fail... because if you aren't giving your best to what you do, then you kind of deserve the results you get.

Show Notes:

Dec 16, 2016

Shamir Ladhani is a Professional Engineer, a Stress and Human Performance Coach & Trainer, and provides management consulting to organizations. He received his Graduate Degree in Electrical Engineering from the University of Calgary and has since held many senior-level positions, including as Vice President of ENMAX Power Corporation. Shamir has helped business owners reduce operating costs, enhance personal performance, overcome personal and staff challenges and improve their decision-making capability. He also helps people transform ‘fear into fuel’ so they can move through adversity quickly, efficiently and effectively.

Show Notes:

Dec 14, 2016

Barry Posner is the Accolti Endowed Professor of Leadership at the Leavey School of Business, Santa Clara University, where he served for 12 years as Dean of the School. Barry received the Association of Talent Development’s highest award for Distinguished Contribution to Workplace Learning and Performance. He has been named as one of the nation’s top management and leadership educators by the International Management Council, recognized as one of the Top 50 leadership coaches in America, ranked among the Most Influential HR thinkers in the world by HR magazine, and listed among the Top 75 Leadership and Management Experts in the world by Inc. Magazine. Barry is also the co-author (with Jim Kouzes) of the award-winning and best-selling leadership book, The Leadership Challenge.

Show Notes:

Dec 12, 2016

The majority of your employees are likely unmotivated and disengaged. It's a harsh reality that managers are facing today and it is one of the 3 reasons why employees underperform.

Through this episode, we are discussing the third reason for poor performance. Your employees don't care (Ouch). But here's the good news. Helping an employee overcome a lack of motivation is incredibly rewarding... and it's easier than you think!

Today you will learn why effective goal setting can help your employees become motivated and engaged (and ultimately improve their performance).

Show Notes are at

Dec 9, 2016

Jim Rembach has worked very hard to become a better manager. Even as a strategic and tactical advisor, speaker, board member, and thought leader he tries to build on what he has learned and seeks what he should know. He is both a mentor and a student.

Jim is the Board Chair for Call Center Coach, a Call Center Leadership Council Member, CX Expert for the Customer Experience Professionals Association, and is a certified Emotional Intelligence (EQ) practitioner. He is a contact center auditor and employee retention specialist who holds a US trademark for the “Servant Teamwork®” leadership and organizational transformation methodology. Jim is the SVP for Customer Relationship Metrics and the Principle for Beyond Morale. He’s also the host of the exhilarating and long-running, Fast Leader Show where you can listen to guests do the Hump Day Hoedown.

Show Notes:

Dec 7, 2016

Terry 'Starbucker' St. Marie has been in the business world for over 34 years in various leadership positions, most recently as the Senior Vice President of Operations for Bresnan Communications, a cable TV operator in the Rocky Mountain west. Now, living in Portland Oregon, he is a leadership & business consultant, entrepreneur, writer, coach, and angel investor. He has also been recognized by Inc. Magazine as one of the top 100 Leadership and Management Experts.

Terry’s biggest passion has been the practice of what he calls More Human Leadership. He is also the co-founder of an online magazine focused on Oregon entrepreneurs which can be found at

Show Notes:

Dec 5, 2016

There are only 3 reasons why employees underperform. Through this episode, we are discussing the second reason for poor performance. Incompetence. Sometimes, employees will consistently underperform because they are not actually capable of performing. It can be a difficult realization, but it's critical that this one gets diagnosed and addressed properly.

Today you will learn 3 steps that you should take in order to address and manage an incompetent or incapable employee on your team... and you might be surprised with the first step.

Show Notes are at

Dec 2, 2016

Dov Baron has been speaking internationally for over 30 years, he’s the man with a finger on the pulse of the evolving world of NextGen leadership. One of Inc. Magazine’s Top 100 Leadership Speakers to hire, Dov Baron is a master storyteller! Considered by many as the leading authority on Authentic Leadership, and the founder of Full Monty Leadership and the Authentic Speaker Academy for Leadership.  Outside of his speaking and training, Dov works with multi-disciplinary leaders and executive teams to build the bonds that create organizational cultures that become Fiercely Loyal.

Dov is a bestselling author of several books. His latest book is Fiercely Loyal; How High Performing Companies Develop and Retain Top Talent. He also writes for and has been featured in many industry magazines including being featured on CNN, CBS Small Business Pulse, SHRM, Yahoo Finance, Boston Globe, Business in Vancouver, USA today, CEO, Entrepreneur and many more.

Show Notes:

Nov 30, 2016

Thomas Rock Lindsay has over 20 years of insurance industry experience in C-level management, focusing on all aspects of workers compensation, risk management, loss control, employee benefits, HR, payroll and professional employer organization, or PEO, operations.  Currently, he is the owner and CEO of Alternative Market Solutions (Soon to be renamed Humanly HR) and the founder and host of SmallBiz Brainiac, a podcast providing employer intelligence to small business owners.

Show Notes:

Nov 28, 2016

One of the most crucial manager skills you will develop is the ability to effectively manage performance. It's crucial because if incorrectly managed, or incorrectly diagnosed, poor performance is repeated... and that means more frustration for you as the manager and potentially negative attrition.

That makes sense, right? If you have a consistent poor performer on your team, eventually that person will be terminated; and if not fired, they will probably quit because who enjoys failing?

In this episode, you will learn the 3 reasons why employees underperform and we are going to break the first one down in detail.

Show Notes:

Nov 25, 2016

Bob is the author of a number of books on sales, marketing and influence, with total book sales of well over a million copies. His book, The Go-Giver, coauthored with John David Mann has sold over half a million copies and it has been translated into 21 languages.  It has been reissued in a new, expanded edition with a foreword by Huffington Post founder and publisher, Arianna Huffington. Bob is an advocate, supporter and defender of the Free Enterprise system, believing that the amount of money one makes is directly proportional to how many people they serve. He is also an unapologetic animal fanatic, and serves on the Board of Trustees of Furry Friends Adoption & Clinic in his town of Jupiter, Florida.

Show Notes:

Nov 24, 2016

Lisa is the Founder of Workplace Matters, where she serves as a powerful catalyst for business leaders and career professionals. She has coached and trained hundreds of emerging and veteran leaders to discover their strengths, develop an influential leadership style, and take action to achieve their goals. Lisa has been personally mentored and trained by some of the masters in the personal development industry, most notable of which is internationally recognized leadership authority, John C. Maxwell.

Show Notes:

Nov 23, 2016

Kevin is the Chief Potential Officer of the Kevin Eikenberry Group, a leadership and learning consulting company that has been helping organizations, teams and individuals reach their potential since 1993.  Kevin’s specialties include leadership, teams and teamwork, organizational culture, facilitating change, organizational learning and more.  Kevin is a world renowned leadership expert, a two-time bestselling author, speaker, consultant, trainer, coach, leader, learner, husband and father.

Show Notes:

Nov 22, 2016

Gordon is a former business and IT transformation and turnaround expert who has successfully delivered $100Million programs, run $300 million dollar departments and led teams of 1000 staff for Fortune 100 companies. Now, he is an international speaker, published author, Executive & Business coach. His mission is to help people deliver amazing results.

Show Notes:

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