Your Best Manager

Hi, my name is Jamie Newman. I made a career out of helping companies hire people. Then, after 8 years, I decided to walk away from my corporate job to do something a little different. Instead of helping companies hire people, now I help managers lead people. Of course, as you well know, leadership is more than just making great hiring decisions… so I knew I’d need some help. That’s where this podcast comes in. On the Your Best Manager podcast, I get to interview and learn from some of the top minds in leadership and people development (Marshall Goldsmith, Lolly Daskal, and Barry Posner to name a few). And that’s not all! You see, the best part of all this is that you get to learn with me!
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Your Best Manager


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Now displaying: 2017
Nov 14, 2017

Remember that time when I disappeared for 6 weeks? CLICK HERE to find out why!

Show Notes:

Take a good look in the mirror.

Do you want to know the reason why your company may or may not be providing great customer service?

You're staring at the answer.

All the surveys, processes, accountability metrics, training programs, and performance plans in the world pale in comparison to the power you have as a leader to demonstrate the character that produces great customer service and ultimately leads to creating opportunities for personal and professional growth on your team and in your business.

On today's show, I chat with Randi Busse, author of Turning Rants Into Raves, about two of the most significant contributors to business success... customer service and employee engagement.

cus·tom·er serv·ice
/ˈkəstəmər/ /ˈsərvəs/
noun: the assistance and advice provided by a company to those people who buy or use its products or services.
synonyms: client service, after-sales service, helpline

Also discussed in today's episode:

  • How does employee engagement impact customer service?
  • Why is leadership transformation more important than employee transformation?
  • What is the difference between a Rant Manager and a Rave Manager?

Show Notes:


Oct 2, 2017
If you want to become a successful leader, then it's in your best interest to run out into the middle of a field during a thunderstorm.
Successful leaders are the ones who get struck by lightning.
The question is... how do you ensure that lightning will actually strike?
Show Notes:
Sep 20, 2017
Hey, you've been really unproductive.
Want the cure?
Take a break and have some fun!
On today's show, I chat with productivity expert, Dave Crenshaw, about his new book and the correlation between having fun and increasing productivity.
...And it may not be what you think!
Also discussed on today's episode:
- Are we allowed to have fun at work?
- The Ultradian Rhythm
- What it means to sacrifice
- How to find build a productive schedule through experimentation
Show Notes:
Dave Crenshaw is the master of building productive leaders and has transformed hundreds of thousands of business leaders worldwide. He has appeared in TIME magazine, USA Today, FastCompany, and the BBC News. His courses on LinkedIn Learning have received millions of views. He has written three books and counting, including The Myth of Multitasking which was published in six languages and is a time-management bestseller. His fourth book, The Power of Having Fun, releases today, September 19th. Learn more about Dave at
Sep 12, 2017

What does it mean to be a gracious leader?

On today's show, you'll be able to listen to gracious leadership in action as Dr. Marshall Goldsmith helps me out with a bad habit.

Also discussed on today's episode:

  1. Who were Marshall Goldsmith's mentors?
  2. Why is courage such an important characteristic for leaders?
  3. How do you respond to employees who disagree with your decisions?
  4. What do top CEOs and professional athletes have in common?

Show Notes & Bonus Content:

At the recent Thinkers50 ceremony in London, Dr. Marshall Goldsmith was recognized again as the World’s #1 Leadership Thinker and #1 Executive Coach. His newest book, Triggers, is a #1 New York Times and Wall Street Journal best seller, as well as an Amazon Best Business Book of the Year.

His two other New York Times bestsellers are MOJO and What Got You Here Won’t Get You There, both of which were recognized by Amazon as being in the top 100 books ever written in their field… oh and Marshall is the only author to have two books on the list.

Additionally, Dr. Marshall Goldsmith is one of a select few executive advisors who has worked with over 150 major CEOs and their management teams.

Support for this episode is provided by... you. To learn more, visit

Sep 5, 2017

"How can I serve so powerfully that they never forget our conversation for the rest of our lives?"
- Rich Litvin, The Prosperous Coach

During this conversation, I talk with Meredith Bell about what it means to be a memorable manager, how to overcome the biggest roadblock to effective communication, and how to properly approach 360 Degree Feedback.

Show Notes & Bonus Content:

Meredith Bell has been an entrepreneur since 1982, and she’s an expert in helping companies develop the people side of their business. Meredith is co-founder and President of Performance Support Systems, a global software company based in Virginia. Their products are used by business consultants, executive coaches and Human Resource/training professionals to help managers become more effective leaders.

One of Meredith strengths is building strong relationships. She and her business partners have worked together for 25 years, and many of their clients and resellers have done business with them for 20 years. She understands what’s required to build the loyalty and commitment that lead to repeat business and referrals. She takes pride in getting feedback like this, which is from a reseller who’s worked with her company since 1994: “Performance Support Systems is the epitome of the client-centered, high-integrity, high-support company with world class products. You could look for a lifetime and not find its equal.”


Support for this episode is provided by... you. To learn more, visit


Music at the end of the show provided courtesy of:

Aug 28, 2017

What is it, that differentiates the great leaders from everyone else?

What sets apart the managers who create meaningful moments from the ones who are... forgettable?

During this conversation, I talk with Mike Figliuolo about what it means to be authentic. We also discuss how managers can learn to let go and how to build trust through showing emotion.


Show Notes:

Mike Figliuolo is an honor graduate of the United States Military Academy at West Point, where he graduated in the top 5 percent of his class. He served in the U.S. Army as an armor officer. Mike also spent time in corporate America as a consultant at McKinsey & Company and as an executive at Capital One and Scotts Miracle-Gro. As the founder and managing director of thoughtLEADERS, LLC, he and his team train senior executives at leading companies on leadership, strategy, communications, innovation, and other critical business skills. He is the author of three books – One Piece of Paper: The Simple Approach to Powerful, Personal LeadershipLead Inside the Box: How Smart Leaders Guide Their Teams to Exceptional Results, and The Elegant Pitch: Create a Compelling Recommendation, Build Broad Support, and Get it Approved.

Support for this episode is provided by... you. To learn more, visit

Aug 21, 2017

Welcome to Season 2 of the Your Best Manager Podcast, bringing you expert interviews, expert advice, and all the tools and resources you need to become a more effective leader.

This is the kickoff show:

"The best leaders get to live on.

Think for a moment about the leaders you respect - whether they lead countries, organizations, communities, or families - who continue to live on because of the way they have shaped your thoughts and beliefs. Even though you may not notice it in the moment, the most effective leaders forever alter the course of your life

Chances are, you will have many opportunities to lead during your own lifetime. If you're able to seize these opportunities, your influence will continue to grow for generations to come. Maybe it's the desire to make a lasting impact on the world that drives so many of us to want to lead."

- Strengths Based Leadership, by Tom Rath & Barry Conchie, page 1

Show Notes:


Aug 7, 2017

This is a bonus episode in between Season 1 & Season 2 of the Your Best Manager podcast.

Season 2 is Scheduled for Launch August 21

In this interview with Barry Posner, co-author along with Jim Kouzes of The Leadership Challenge, you will learn why leadership development can sometimes feel really difficult and what it takes to be patient, to listen, and to lean in.

So join me as we dive back into episode 14 of the Your Best Manager podcast, with Leadership Expert and Author, Barry Posner.

Leadership is a Relationship, So Who Are You?

Show Notes:

Jul 24, 2017

This is a bonus episode in between Season 1 & Season 2 of the Your Best Manager podcast.

During this conversation, you’ll learn what it means to be a more human leader and specifically, you’ll hear a story that Terry 'Starbucker' St. Marie shares where we went into lead a company that had been previously run by poor management, which hurt the culture and created a very low trust environment, in terms of how the front-line employees looked at leadership. And finally, you will learn the 7 most important words you could ever say.

Show Notes:

Jul 10, 2017

This 100th episode brings Season #1 of the Your Best Manager podcast to a close and during the show, I discuss:

  • When Season #2 will start and what to expect
  • I offer a preview of two exciting upcoming guests
  • I discuss some of the changes coming to the format of the Your Best Manager podcast
  • I share an exciting new opportunity for leadership coaching and development

For the Show Notes, visit

To find out when the next live training on 'POSITIONING' is and to learn more about 'DIFFERENT', visit

Jul 7, 2017

R. Shawn McBride is an authority helping successful business owners build companies that stand the test of time. He's a TEDx speaker, author of Business Blunders! and a frequent conference speaker on making business dreams come true and he's a frequent online contributor of videos and content on planning. Currently Shawn is working on his 50 State Tour of Business where he is traveling to all 50 States and interviewing businesses to learn what is great about American business today.  He is also defending the role of women in business in response to his TEDx talk on the same topic.

Show Notes:

Jul 5, 2017

It's true, nobody likes the micromanagement of intense performance metrics. And talking about numbers and data isn't really the most exciting thing in the world.

But it's not about the numbers, it's about taking your people to a better place.

Toward the end of the show, you'll get 3 very specific action items you can (and should) take with your team when it comes to performance.

Show Notes:


#performancemetrics #yourbestmanager #leadership

Jul 3, 2017

There are so many things to celebrate and be grateful for, but are our countries doomed by pessimism, complaining, and a desire for our leaders to fail?

On today's show, I share 5 points about leadership, responsibility, attitude, and action.

1. Our Perspectives Are Limited

2. Be Careful What You Wish For

3. The Best Case Scenario Is Change (But Perhaps Not What You Think)

4. The Bad Leader Could Be You

5. What Are You Going To Do About It?

To read the transcript and grab the show notes, visit

#Canada150 #IndependenceDay2017 #PrayForOurLeaders #YourBestManager

Jun 30, 2017

Scott Love shows managers how to be the boss nobody will leave.  With over 20 years of empirical research, he gives managers tactical ideas to lead in a way that increases employee retention, reduces turnover, and attracts high achievers.  He is a successful entrepreneur, professional keynote speaker, the author of  Why They Follow, and is a graduate of the United States Naval Academy in Annapolis, Maryland.

Show Notes:

Jun 28, 2017

The last fireside chat was back in February for Episode 43. A lot has happened since then, but as the Your Best Manager podcast approaches episode 100 (next Friday), I thought it was time to evaluate some things in my business, make a few pivots, and share those changes and updates with you, the listener.

Now, this conversation is intended for those of you who have been listening for a while. For the subscribers, the members of my private Facebook group, the ones who get my email updates... the ones who have been with me and stuck with me as this thing has continued to grow over the past few months.

So first of all, to you... Thank You.

Of course, if this is the first episode you come across or if you've only listened to a couple shows, you are welcome to grab a seat by the fire as well, but just understand that some of the things I share may not resonate with you so much as with others.

Regardless, I hope you enjoy today's episode.

You can visit the show notes page at, but to make things easier, I've got 3 easy links below:

The Next Free Training Class:

The Private Facebook Group:

The "What If" Project:

Jun 26, 2017

Well worth the listen and definitely worth checking out the show notes!

Show Notes:

During today's episode, I'll give you 15 messages to communicate. Messages you should be comfortable and confident communicating to your professional network, to your employees, and to your boss.

And sure, they sound like really good ideas. But good ideas that are never implemented are useless ideas.

So the real question today is, what will hold you back from communicating these messages?

Well, if you don’t care about your career enough or your people enough, that would be one thing, but more realistically, maybe you aren’t a very good communicator.

I don’t mean that as a knock on you, but communication skills aren’t valuable because everyone has them, they are valuable because great communicators are rare.

So what’s the difference between great communicators and poor communicators?


It’s not vocabulary or personality type or typing skills or anything like that. Those things help you write books and articles and maybe win some awards if you’re good enough, but when it comes to business communication, what we are talking about today, it’s about figuring out your message and then helping people to understand it.

So I’m not going to recommend that you implement everything I’ve taught you today. That’ would probably be overwhelming.

I am going to recommend you start with one habit, one thing that you can do every week to practice being an effective communicator.

Jun 23, 2017

On today's show, I chat with Andreas about what it truly means to care for your people.

Andreas Jones is a Leadership and Business Consultant, Coach and Advisor at where he works with business owners and leaders to help them implement profitable habits, systems and processes to grow their business without stress, overwhelm and burnout. Andreas is also an award winning bestselling author, business growth strategist, leadership consultant, and columnist at Forbes Magazine, The Huffington Post, CEO World Magazine, and

Show Notes:

Jun 21, 2017

On today's show, Dr. Matthew Jelavic talks about CIM Chartered Managers Canada and we dive into the importance of mentorship, and the difference between managers and leaders... and whether or not it even matters.

Dr. Matthew Jelavic is the National President & CEO and the Chair of the National Board of Directors and Executive Committee for Chartered Managers Canada, where he provides overall governance and strategic leadership within Canada’s leading chartered professional management institute, certifying body, and academic program accrediting body. CIM Chartered Managers Canada was founded in 1942 and has graduated and certified over 80,000 managers. Matthew is also a Licensed Professional Engineer, a Chartered Engineer, a Fellow of the Chartered Management Institute and a Fellow of the Royal Society for the Encouragement of Arts, Manufactures and Commerce.

Show Notes:

Jun 19, 2017

The Productivity Solution: If I told you I had the answer to how managers and their teams can get more done in less time, would you believe me?

Show Notes:

Alright, so this is probably the single biggest challenge that holds back managers from reaching their potential and I have absolutely no idea why it’s taken me 90 episodes to talk about it.

But here I am today and I’m going to talk about it, but I’m actually not going to solve it right now. While I’ll tell you the solution, I don’t have time right now to dive into exactly how to solve it, because this topic is just way too important to just scratch the surface, so I’d rather go in depth another time.

I'm talking about time management and productivity.

Go into any office. Go onto any production floor. Hop into any retail establishment. Walk onto any construction site. And speak with any manager. It’s the same complaint.

I could be a better leader. I could get more done. I could have a more significant impact. I could turn things around. I could achieve me goals.

If only.

If only I had more time.


Jun 14, 2017

Dr. Hans Finzel is a successful author, speaker and trusted authority in the field of leadership. For 20 years he led international non-profit World Venture, serving in over 65 countries. Hans speaks and writes on practical leadership principles from the real world, not the classroom. He has written ten books, including his bestseller “The Top Ten Mistakes Leaders Make”. And Hans has just released his 10th book, “The Top Ten Ways to Be A Great Leader” and his books have been translated into over twenty foreign languages. Today he serves as President of HD Leaders.

Show Notes:

Jun 12, 2017

Free Webinar on Thursday June 15th - We Do Employee Engagement Different.

Register Here -->

Show Notes:

Jun 9, 2017

Hi this is Jamie Newman here and you are listening to a special bonus clip from my interview with Jason Treu from Episode 87 of the Your Best Manager podcast. Every now and again, after the show has finished, a great conversation continues and in this case, I just had to share it. 

On the podcast itself, we talked a lot about self-development and how if you want to change, if you want to be different, well, that change is only going to happen if you are in massive pain or you have a massive compelling reason to do whatever it takes to make that change.

The pain part is kind of obvious, but the compelling reason can be a little more difficult to define, so I’ll say this really quick: Simply being better isn’t enough. You are a leader and you have a responsibility to contribute - a responsibility to make the lives of the people you engage with and interact with better.

And in the spirit of the “What If” project I’ve been running through the month of June here, what if? What if change happened? What could you accomplish if you were more influential or if you were able to help more people reach their potential? What kind of an impact could you have on other people if you were just given the opportunity? That, right there, can be your compelling reason… because what if nothing changes?

I mentioned this on the podcast as well, but what if you aren’t a memorable manager? What if you make no impact because you don’t change?

You have tremendous opportunity, regardless of what title or position you hold. I say this every now and again but I know this is true because you are listening to a leadership podcsat and even beyond this, you are listening to a bonus clip.

You have potential, you have opportunity, and in your head, you know that you need to improve and grow and develop so that you can reach that potential and increase your contribution through your work, through your business, through your career, through every aspect of your influence.

But having the desire isn’t enough, sometimes we need to take action.

That’s where this bonus clip comes in because Jason Treu lays out a very simple, yet highly effective action you can take immediately to start making those changes a reality.

Here we go…

Jun 9, 2017

I'm not sure how we fit so much great content on building relationships, networking, leading, personal development, and igniting change... into just one episode, but we did!

Jason Treu is a top business and executive coach who simplifies business problems and guides business leaders to previously unimagined accomplishments. He helps them find the shortest, simplest path to exponential success and to become visionary leaders. That's why his clients across the world call him the "CEO's Secret Weapon". Jason also has "in the trenches experience" helping build a billion dollar company and working with many Fortune 100 companies. He's worked alongside well known CEOs such as Steve Jobs, Mark Hurd at HP, Mark Cuban, and many others. Jason has also published three books and his bestselling book, Social Wealth, the how-to-guide on building extraordinary business relationships that influence others, has sold more than 45,000 copies and has been #1 in four business categories.

Show Notes:

Jun 7, 2017

Jenny Blake is an author, career and business strategist and international speaker who helps people organize their brain, move beyond burnout, and build sustainable, dynamic careers they love. She is the author of PIVOT: The Only Move That Matters is Your Next One, which recently won an award for Axiom Best Business Book in the Careers category, and Life After College. After two years at a technology start-up followed by five years at Google in Training and Career Development, Jenny moved to New York City in 2011 where she has been running her own consulting business in the years since. Jenny combines her love of technology with her superpower of simplifying complexity to help clients pivot their career or business. Her motto: if change is the only constant, let’s get better at it.

Show Notes:

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