Info

Your Best Manager

Hi, my name is Jamie Newman. I made a career out of helping companies hire people. Then, after 8 years, I decided to walk away from my corporate job to do something a little different. Instead of helping companies hire people, now I help managers lead people. Of course, as you well know, leadership is more than just making great hiring decisions… so I knew I’d need some help. That’s where this podcast comes in. On the Your Best Manager podcast, I get to interview and learn from some of the top minds in leadership and people development (Marshall Goldsmith, Lolly Daskal, and Barry Posner to name a few). And that’s not all! You see, the best part of all this is that you get to learn with me!
RSS Feed Subscribe in Apple Podcasts
Your Best Manager
2017
November
October
September
August
July
June
May
April
March
February
January


2016
December
November


All Episodes
Archives
Now displaying: November, 2017
Nov 14, 2017

Remember that time when I disappeared for 6 weeks? CLICK HERE to find out why!

Show Notes: http://yourbestmanager.com/ranting-raving-leadership-randi-busse/

Take a good look in the mirror.

Do you want to know the reason why your company may or may not be providing great customer service?

You're staring at the answer.

All the surveys, processes, accountability metrics, training programs, and performance plans in the world pale in comparison to the power you have as a leader to demonstrate the character that produces great customer service and ultimately leads to creating opportunities for personal and professional growth on your team and in your business.

On today's show, I chat with Randi Busse, author of Turning Rants Into Raves, about two of the most significant contributors to business success... customer service and employee engagement.

cus·tom·er serv·ice
/ˈkəstəmər/ /ˈsərvəs/
noun: the assistance and advice provided by a company to those people who buy or use its products or services.
synonyms: client service, after-sales service, helpline

Also discussed in today's episode:

  • How does employee engagement impact customer service?
  • Why is leadership transformation more important than employee transformation?
  • What is the difference between a Rant Manager and a Rave Manager?

Show Notes: http://yourbestmanager.com/ranting-raving-leadership-randi-busse/

 

1